Windows Server

7min
Prepare the necessary information
1. Screenshot of the issue
Take a screenshot of the page where the problem or an error occurs.

It's best to take a screenshot of the page with the browser's developer console open.

Example of such a screenshot:
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Here's how you can open the developer console in the most common browsers:
Google Chrome: Ctrl+Shift+J shortcut;
Mozilla Firefox: Ctrl+Shift+I shortcut;
Opera: Ctrl+Shift+I shortcut;
Safari: Cmd+Option+I shortcut;
Internet Explorer: press the F12 key and go to the Console tab.
2. PHP log file
Run PowerShell as Administrator:
Right-click on the Start icon in the lower left corner of the screen;
Select Windows PowerShell (Administrator) from the context menu.
Connect modules to manage the web server:
PowerShell
Import-Module IISAdministration
Import-Module WebAdministration
Add-PsSnapin PHPManagerSnapin
Import-Module IISAdministration
Import-Module WebAdministration
Add-PsSnapin PHPManagerSnapin
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Output the created IIS websites using the command — Get-WebSite
Get the PHP configuration from the Passwork website:
PowerShell
Get-PHPConfiguration -SiteName "Passwork Web Site" -VirtualPath "/"
Get-PHPConfiguration -SiteName "Passwork Web Site" -VirtualPath "/"
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The path to the PHP log file will be located in the output:
PowerShell
ErrorLog : C:\Windows\Temp\php-8.2.24_errors.log
ErrorLog : C:\Windows\Temp\php-8.2.24_errors.log
﻿
3. IIS log file
IIS log files are generated automatically and are located in:
PowerShell
dir "$env:SystemDrive\inetpub\logs\LogFiles\W3SVC {1} or {2}\"
dir "$env:SystemDrive\inetpub\logs\LogFiles\W3SVC {1} or {2}\"
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Example of a log file name:
PowerShell
u_ex241003.log
u_ex241003.log
﻿
Send the collected information
You can send it to to [email protected] or the support technician you're in contact with.
Updated 23 Dec 2024
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