Linux

6min

Prepare the following information
1. Error screenshot
Take a screenshot of the page where the problem/error occurs.

If the Passwork application opens, take a screenshot of the page with the developer console open as well.

Example of a screenshot with the developer console open:
﻿
💡 How to open the developer console in the most popular browsers:
Google Chrome: developer console opens with a Ctrl+Shift+J shortcut;
Mozilla Firefox: developer console opens with a Ctrl+Shift+I shortcut;
Opera: developer console opens with a Ctrl+Shift+I shortcut;
Safari: developer console opens with at Cmd+Option+I shortcut;
Internet Explorer: press the F12 key and go to the console tab.
2. PHP log file
2.1 DEB architecture
shell
/var/log/php8.2-fpm.log
/var/log/php8.2-fpm.log
﻿
2.2 RPM architecture
shell
/var/log/php-fpm/error.log
/var/log/php-fpm/error.log
﻿
3. Apache2 log file
3.1 DEB architecture
shell
/var/log/apache2/error.log
/var/log/apache2/error.log
﻿
3.2 RPM architecture
shell
/var/log/httpd/error_log
/var/log/httpd/error_log
﻿
Send the collected information to [email protected]﻿
Or the technician with whom you correspond.

Updated 09 Oct 2024

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Windows Server

Setting up mail notifications

Linux

Prepare the following information

1. Error screenshot

2. PHP log file

3. Apache2 log file

Send the collected information to [email protected]﻿

Send the collected information to [email protected]