Linux

5min

Prepare the necessary information
1. Screenshot of the issue
Take a screenshot of the page where the problem or an error occurs.

It's best to take a screenshot of the page with the browser's developer console open.

Example of such a screenshot:
﻿
Here's how you can open the developer console in the most common browsers:
Google Chrome: Ctrl+Shift+J shortcut;
Mozilla Firefox: Ctrl+Shift+I shortcut;
Opera: Ctrl+Shift+I shortcut;
Safari: Cmd+Option+I shortcut;
Internet Explorer: press the F12 key and go to the Console tab.
2. PHP log file
2.1 DEB architecture
shell
/var/log/php8.2-fpm.log
/var/log/php8.2-fpm.log
﻿
2.2 RPM architecture
shell
/var/log/php-fpm/error.log
/var/log/php-fpm/error.log
﻿
3. Apache2 log file
3.1 DEB architecture
shell
/var/log/apache2/error.log
/var/log/apache2/error.log
﻿
3.2 RPM architecture
shell
/var/log/httpd/error_log
/var/log/httpd/error_log
﻿
Send the collected information
You can send it to to [email protected] or the support technician you're in contact with.

Updated 23 Dec 2024

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